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Privacy Policy

1. What Is “Personal Information”?

1.1 The Privacy Act 1988(Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

1.2 If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as personal information and will not be subject to this Privacy Policy.

2. What Information Do We Collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

  • your name, address, email address, phone number and other contact details that you provide to us;
  • your date of birth and gender;
  • your credit card and account details;
  • your location and the location where you are interested in performing tasks; and
  • your occupation, work experience, resume, qualifications, education, skillset, interests and other information provided by you.


3. How We Collect Your Personal Information

  • We may collect personal information from you whenever you input such information into the website.
  • We also collect cookies from your computer which enable us to tell when you use the website and to help customise your website experience. As a general rule, it is not possible to identify you personally from our use of cookies.


4. Purpose of Collection

4.1 The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

4.2 We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. Your account name on the Top Property Agents Australia platform will be disclosed and will be able to be seen by other Top Property Agents Australia Users. Top Property Agents Australia reserves the right to disclose your personal information to the following entities or for the following purposes:

  • Top Property Agents Australia affiliated companies and entities;
  • service providers such as technical support or administrative services;
  • other third parties such as marketing consultants and advisors;
  • law enforcement or regulatory authorities;
  • sale or transfer of Top Property Agents Australia’s business or assets; and
  • with your permission.

4.3 By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. Our direct marketing material includes a simple means by which you can request not to receive further communications of this nature.

4.4 Top Property Agents Australia may retain your personal data for as long as Top Property Agents Australia deems necessary in accordance with the purposes for which it was collected or for as long as may be necessary with regard to Top Property Agents Australia’s legal obligations.

5. Storage and Security

We take steps to protect the security of the personal information we hold from both internal and external threats by regularly assessing the risk of misuse, interference, loss, and any unauthorised access, modification or disclosure of that information. We also conduct regular internal and external audits to assess whether the measures that we have implemented to protect your personal information is adequate.

6. Access and Correction

You are able to obtain access to the personal information we hold about you in certain circumstances, as well as correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

7. Complaint Procedure

If you have a complaint concerning the manner in which we handle your personal information, please contact us as set out below. All complaints will be considered by our head of business operations, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. How To Contact Us About Privacy

If you have any queries, or if you seek access to your personal information or have a complaint about our privacy practices, you can contact Deborah Dowling, Manager/Director on:

+61 498 222 762, deborah@toppropertyagentsaustralia.com.au